Without HotLead
- Leads sit in a shared number with no clear owner
- Two salespeople reply to the same customer — or nobody does
- The boss forwards screenshots and hopes someone follows up
- Leads go cold while everyone assumes someone else has it
With HotLead
- Each lead gets one owner the moment it arrives
- Round-robin, manual, or custom rules we set up for your team
- Working-hours aware — after-hours leads still get owned
- Reassign any lead in a tap — no more shared-number chaos
What's inside Smart Routing
Rules that fit your team
Round-robin or manual out of the box — plus custom rules (by area like JB vs Klang Valley, or by job type) that we configure for you during onboarding.
One owner, instantly
No group-chat scramble — every lead has a name on it the second it lands.
Working-hours aware
Leads that arrive at 11pm or on a Sunday still get assigned and acknowledged, ready for the morning.
Reassign in a tap
Move any lead to another salesperson instantly — so a lead left untouched doesn't just sit and rot.
Questions
How are leads assigned?
Round-robin or manual out of the box, plus custom rules (by area, job type and more) that we set up for your team during onboarding. Assignment happens the moment a lead arrives.
What if a salesperson ignores a lead?
You can reassign any lead in a tap, and during setup we can configure rules so untouched leads get moved to someone who will act.
Can the boss still step in?
Yes — you can reassign any lead manually anytime. Routing just removes you as the default middleman.
More of what HotLead does
Stop losing the leads you already paid for.
We set it up and train your team. Not happy after a month? Full refund.