Renovation · Interior Design · Construction · Malaysia
Stop losing theleads you already paid for.
HotLead catches every WhatsApp enquiry, makes sure one salesperson owns it and follows up, and shows you which ads and which staff actually make money — so the jobs stop slipping away.
We set it up & train your team · Full refund if you're not happy after a month
Customer · WhatsApp
+60 12 345 6789
via Facebook ad · now
Hi, saw your FB ad. Renovate a 3-room condo in Mont Kiara, budget around RM 80k.
Sorted in 47s · real lead
Created · Lead
Lead · #L-04812
Siti Yusof
Source
Budget
RM 80,000
Property
Condo · Mont Kiara
Scope
Kitchen + living
Assigned · Salesperson
Bobby Chong
4 open · 2 quoted
Marked contacted
No app login · one tap
Funnel · this week
Captures every lead, from every channel you run
If this sounds like your week
Your phone, all day.
Saturday. Sunday. 11pm. Same story.
FB Leads
8:14 AM
12 new conversions overnight…
67Sales · Ali
11:47 PM
Boss, did you forward the Mont Kiara lead?
3Google Forms
1:22 PM
New submission · Kitchen reno · Bangsar
12Sales · Bobby
9:03 AM
Customer reply for the RM 80k quote ah?
5+ 43 more unread chats↓
What HotLead does
From WhatsApp message to closed deal — without you in the middle.
Capture every enquiry.
From any channel — WhatsApp, Meta, Google, TikTok, walk-in, referral. One inbox, one record each. Nothing lost in 1,000 chats.
+60 12 345 6789
via Facebook ad · 2:14 PM
Built for your trade
Not a generic CRM — built for how you actually work.
We know your lead sources, your sales cycle, and where the jobs leak. Pick your trade.
Renovation
Qanvast & Recommend.my leads, won on the 5th follow-up — not the first.
Interior Design
Stay alive through the long quote-to-deposit window — concept, 3D, then yes.
Construction
Tender vs direct, kept separate. Quote same-day while the team’s on-site.
Built for reno · Built for Malaysia
No MQLs. No SQLs. Just leads.
The fields you actually use
And lost-reason tracking
So you finally answer: why are we losing?
One real firm
An RM 20M reno firm — off WhatsApp, finally.
Before, every lead came straight to my phone — I'd be replying to WhatsApp on my holiday. Now HotLead warms them, filters the time-wasters, collects the details, and only passes real buyers to my sales team. I can finally enjoy my vacation.
WFounder · RM 20M / year renovation firm · Malaysia
Reply to a new lead
Leads handled
The owner on holiday
Not a generic chatbot
Every lead is worked with a purpose — then handed to a human to close.
Warmed instantly
Every new enquiry gets an instant, on-brand reply — so the lead stays warm instead of going to the firm that answered first.
Time-wasters filtered
Tyre-kickers, wrong numbers and spam are screened out, so the sales team never burns time on leads that were never real.
Details collected
Budget, scope, location and timeline are gathered up front — the salesperson opens a complete lead, not a blank chat.
Handed to real sales
Only genuine, ready buyers are passed to a human salesperson to build the relationship and close. People close — not a bot.
The moat
See exactly where your funnel leaks.
Other CRMs show counts. We show rates. You fix the stage that's actually broken.
This month · 142 leads
0%close rate
Closed value
RM 0
Appointment → Quoted is your leak
Now imagine next Monday
Same firm. Same team.
Completely different week.
8:14 AM
You drink your coffee.
One summary notification. Nine leads sorted, seven routed, two filtered out.
11:30 AM
You shift RM 5k from Facebook to TikTok.
TikTok closes 5 of 18. Facebook closes 4 of 32. The numbers told you.
3:45 PM
You save a RM 60k contract.
Quoted 8 days ago. Going cold. HotLead pinged. You called.
7:00 PM
Laptop closed. Dinner with the kids.
The system runs without you.
WhatsApp morning
First contact
Leads slipping / wk
Side by side
Why not WhatsApp + Excel? Or a generic CRM?
They were never built for a Malaysian renovation firm. HotLead is.
WhatsApp + Excel today
Buried in 1,000 chats + an Excel fileGeneric CRM
A desktop CRM nobody opensOn HotLead
One central inbox. One record each.WhatsApp + Excel today
Screenshot. Forward. Hope.Generic CRM
Manual entry — or a Zapier zap that breaksOn HotLead
Auto-routed in seconds.WhatsApp + Excel today
"Did you call Ali yet?"Generic CRM
Too clunky for sales — they don't botherOn HotLead
Live on your dashboard.WhatsApp + Excel today
Gut feel — or your agency's "lead count" reportGeneric CRM
Built for B2B SaaS pipelines, not renovationOn HotLead
Close rate per channel and campaign, in RM.WhatsApp + Excel today
Ask each salesperson, one by oneGeneric CRM
Reports made for SDR managers, not reno bossesOn HotLead
One glance at the dashboard.WhatsApp + Excel today
11pm Sunday, still on itGeneric CRM
Same — WhatsApp still pings youOn HotLead
Brunch with the family.FAQ
Questions reno bosses ask us.
Do my customers have to change how they message me?
No. They keep messaging your WhatsApp exactly as they do now. HotLead sits on top of it — nothing changes for the customer.
Is this an AI that replies to customers for me?
Your salespeople always close the deals. HotLead sorts every enquiry, assigns it to the right person, reminds them to follow up, and shows you the funnel. If you want, switch on the optional AI assistant — it warms each new lead instantly, filters out time-wasters, and collects budget and scope before handing the real buyers to your team. You can take over any chat anytime.
How long does it take to set up?
We do it for you. We connect your channels, import your team, configure routing, and run a test lead together — most firms are live in about a week.
My team isn't very tech-savvy. Is it hard to use?
It runs on the WhatsApp they already use every day, and we train your boss and salespeople during setup. There is no new app for them to learn.
What does it cost, and what if it doesn’t work for us?
We set it up and train your team, and you get a full refund if you’re not happy after the first month — the risk is on us, not you. Message us for current pricing.
Does it work for my kind of renovation business?
Yes — it’s built for Malaysian renovation and interior-design firms: full-home contractors, ID studios, kitchen/bathroom specialists, and extensions.
Resources
Playbooks for winning more renovation jobs
Practical, Malaysia-specific guides on WhatsApp leads, follow-up, and sales funnels.
Did We Already Say RM68k? Using AI to Stop Quote Drift Across a Long Renovation Thread
Over a weeks-long WhatsApp thread with two or three quote revisions, a rep re-states a number that contradicts an earlier promise — and re-opening a settled price quietly invites a discount that eats a whole job's profit. So I pointed AI at the drift. It works beautifully as a flag, and dangerously as an auto-corrector.
Read →
The Warranty as a Closing Lever: Why a Longer Guarantee Beats a Discount on a Renovation Deal
A quote is stalling and the buyer wants a reason to say yes. Before you drop the price, look at the other lever in your hand — a longer workmanship warranty. It is the same expected-value decision as a discount, but the math runs the opposite way — a price cut costs you thousands with certainty, while extending the defects cover costs you a couple of hundred ringgit in expectation, for arguably more trust with a scam-wary buyer. Here is the EV case for the non-price concession, the trap that turns it into a hidden liability, and which leads it actually moves.
Read →
"Can You Just Build It, My Neighbour Also Did" — Handling the Renovation Lead That Needs Council Approval First
Some renovation enquiries can't legally start next month, no matter how ready the buyer is — a kitchen extension, a hacked-through wall, a roofed-over air well all need the council's written approval first. Quote a fast build price to win the job and you either lose it to a "boss, can start" cowboy, or win it and inherit the stop-work order, the RM50,000 fine and a client who later can't sell the house. Here's how to spot the permit-first lead and sell the approval as protection.
Read →Let's chat
Stop running operations. Start growing your firm.
Tell us about your business. We'll show you what changes for you — in about 15 minutes. Hand us your numbers; you're running by next week.
We set it up and train your team. Not happy after a month? Full refund— the risk's on us.
Replies usually within an hour, during the day.
What changes for you
Same firm. New rhythm.
- No more 67 unread WhatsApp messages before coffee
- No more "Did you call Ali yet?" all day long
- No more guessing which ads actually closed deals
- No more 11pm Sundays still on the phone
You stop running the operation. You start growing the firm.